Use Cloud Root Cause Analysis reports

Root Cause Analysis reports help you troubleshoot issues with Cloud Management. Use the reports to view details about the Cloud Orchestration Trail and the Cloud API Trail.

Before you begin

Role required: sn_cmp.cloud_operator or sn_cmp.cloud_admin

Procedure

  1. Navigate to Cloud Management > Cloud Operations & Troubleshooting > Cloud Root Cause Analysis.
    The Cloud Root Cause Analysis dashboard appears, with the Cloud Root Cause Analysis Dashboard displayed by default. This gives you a graphical summary of the Cloud Orchestration Trail with trail records under the reports. These charts group records by different attributes:
    • Trails: groups data by the template, which is the component, such as a resource block or blueprint, on which a Cloud Management action was applied.
    • Stages: groups data by the stage, which identifies when the transaction took place.
    • Components: groups data by the component in the system that was involved in the transaction.
    • Steps: groups data by the step, which is the descriptive step associated with a stage and component.
    See The Cloud Orchestration Trail for a list of possible steps.

    Requests are also broken down by requester in the bar chart below. Stacks are broken down by datacenters.

    Figure 1. The Cloud Root Cause Analysis dashboard
    The Cloud Root Cause Analysis dashboard
  2. Do any of the following to obtain the tag data you want on the report:
    GoalDo this
    Filter the data Select from the options, such as the Level, Date, and the Request Item.
    See updated data Point to the top of any of the charts until the refresh icon (refresh icon) appears, and then click the icon.
    Save an image of a chart Point to any of the charts until the options icon (options icon) appears, and then select Save as PNG or Save as JPEG.
  3. Click any Cloud Orchestration API Number to view that specific record. See The Cloud Orchestration Trail for field descriptions.
  4. To view reports about the Cloud API Trail, click the Cloud API Dashboard tab.

    This dashboard shows you several reports for the Cloud API Trail grouped by provider, status, and connectors. You can also see information the methods that were invoked and the API invocations today.

    Figure 2. The Cloud API dashboard
    The Cloud API dashboard
  5. Click any the data in the graphs to open the matching Cloud API Trail records. See The Cloud API Trail for descriptions of the Cloud API Trail form fields.