Track an incident

Before an incident is resolved and closed, you can view the state of the incident.

Before you begin

Role required: sn_cmp.cloud_service_user

Procedure

  1. View the Incidents page using either of the following methods:
    • On the Activities page, click Track > Incidents.
    • On the Stack Details page, click the Incidents tab in the Activities section.
    The Activities section lists all submitted incidents for the stack.
  2. In the Incidents list, click an entry to view details.
    Number Unique auto-generated number.
    Category Cloud Management.
    Subcategory
    • Performance Issue: issue is associated with operation performance.
    • Request: request for a change.
    Short description Text that the submitter of the incident entered.
    Configuration item CI of the resource for the incident.
    Impact
    • Urgency, rated as follows:
    • 1 - High
    • 2 - Medium
    • 3 - Low
    State
    • New: recently created incident.
    • Closed: user in the Assigned to field responded to or solved the issue and marked the incident as closed.
    • Canceled: The 'Assigned to' user reviewed the issue, did not take action, and canceled the incident.
    Assigned to The user who must respond to the incident.