Vendor credit

Vendor credit offers a method for manually tracking the credit that a vendor owes an organization because of a breached business service contract.

ServiceNow stores the monetary penalties for contract breaches in service commitment records. The system retrieves this information from the service commitment for the vendor's service offering and uses it to calculate the vendor credit due for a breach. Vendor managers can create a credit record manually from the Vendor Credit module or from several different tables in the system. You can access the records for unused vendor credit from the Credits field in a vendor scorecard.

The Vendor Credit module is added to the Vendor Performance application menu when you activate vendor ticketing.

You can create credit records from the Vendor Credit form or from records in other tables.