Set up Software Asset Management

Set up Software Asset Management after you have received your subscription and before configuration.

Before you begin

Role required: sam_admin

About this task

Once you have requested and obtained your Software Asset Management subscription from ServiceNow personnel, complete these steps to set up Software Asset Management before you begin to use it.

Procedure

  1. Install the Software Asset Management plugin (com.snc.samp).
    All related plugins are automatically activated, if not active already.
  2. Determine whether you are currently running the Software Asset Management Template feature (com.snc.software_asset_management) of Asset Management.
    • If so, complete the Software Asset Management migration procedure.

      This step automatically converts and adds new tables, forms and lists, fields and values, and disables deprecated functionality. It also contains manual procedures for you to complete for successful migration.

    • If not, proceed to the next step.
  3. Determine whether Discovery is activated.
    • If so, run the Migrate software installs script.

      This step copies records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table, so that any previously discovered software installs are utilized by the Software Asset Management application.

    • If not, activate and configure Discovery, which is essential for Software Asset Management normalization.

      For more information, see Discovery.

  4. Proceed to Get started with Software Asset Management to begin using Software Asset Management in your environment.