Software installation optimization and usage

Use optimization to harvest unused software as well as reclaim unauthorized software in your environment. A usage record tracks the sum of usage on a monthly basis so that you can assess the software usage in your environment.

If a user is not using a software installed, or very infrequently, that software can be a candidate for reclamation (uninstalled and allocated to an individual who will use it more often). Reclamation candidates are used to reclaim software installations. This process can be automated using Client Software Distribution (CSD).

Software usage is integrated with Microsoft SCCM 2012. Therefore, monthly usage details (last used, and total usage time) for products being monitored through Microsoft SCCM 2012 are imported to the Software Usage list. Only usage data for products associated with a reclamation rule are imported. You can also import usage information using ServiceNow Import sets feature. Users with the sam_user role can view the Software Usage list.

If you have a way of capturing information, for example a proxy server or gateway, you can capture the IP address and the name of the user accessing the license or software. The captured data can be imported directly into the Software Usage list.

Note: Configuration item (CI), user, product, and publisher values are used to identify a matching software installation.

Duplicate usage information cannot be created for the same CI, user, product, or publisher values in the same month and year.

Software usage records are listed in the navigation path Software Asset Management > Optimization > Software Usage (see table for field descriptions).
Table 1. Software Usage form
Field Description
Publisher Publisher of the product.
Product Product name.
Configuration Item Configuration item (CI).
User Name of the user of the software.
Usage Data
Month Month the software was used.
Year Year the software was used.
Usage count How many times the software was accessed.
Total seconds used Amount of time (in seconds) the software was used.