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Close a project

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Close a project

Closing the project involves more than just changing the project state to closed.

Before you begin

Role required: it_project_manager

About this task

Post-project activities include viewing baselines and actual values to evaluate how much the project slipped from its original estimates. They also include following up on related incidents, problems, or changes that are linked to the project through the instance.

When you close a project, all project tasks are closed automatically. Normally, you should not reopen a project after it is closed.


  1. Verify that the work is completed for all tasks in the project.
  2. On the Project form, change the State field to one of the closed states:
    • Closed Complete the project is finished and all tasks are complete.
    • Closed Incomplete the project is finished, but tasks remain unfinished.
    • Closed Skipped the project was abandoned.
    Alternatively, close every project task first, starting with the lowest-level child tasks. The closed states roll up to parent tasks, and when the highest-level parent tasks are all closed, the project state changes to closed. However, the default closed states for parent tasks and for the project is Closed Complete. Therefore, even if you change any or all project tasks to Closed Incomplete orClosed Skipped, the project state is changed to Closed Complete.

    Also, change the Phase value to Closing. The project phase is for reference only and is not linked to or dependent on the State field.

  3. After the project is complete, create a final baseline to see how closely the actual project values came to the estimated values.
    Note: Baselines compare only planned start and end date values with actual start and end date values. Use reports to compare effort and cost.


For projects created from an incident, problem, or change, updating the project state does not automatically update the related incident, problem, or change request record. You must update the related record manually. For example, if the completion of a project also means that a related change can be closed, go to the change record and modify its State field. It is also a good idea to update the work notes field on the related record to include any relevant information about the project.