Desired State roles

To access or configure certification elements, a user must have the certification_admin role. These users can create, update, and delete filters if they have the proper access to necessary tables.

In the base ServiceNow ITSA Suite, certification_admin users have limited system rights and do not have access to all the necessary tables. When assigning compliance resources, make sure to grant additional roles to the certification_admin user as needed. For example, the certification administrator requires roles that grant access to these tables:

  • Company [core_company]
  • Cost Center [cmn_cost_center]
  • Schedule [cmn_schedule]