Certification audit results

Audit results show the records that have passed or failed an audit and itemize any discrepancies detected.

A discrepancy is considered any departure from the expected conditions defined in the template or script used for the audit. Audit results provide links to the source records and to the follow-on tasks for bringing failed records into compliance. Records that pass an audit have a single entry in the results table with a state of Certified. Records that fail an audit show all discrepancies, each with a state of Failed.

ServiceNow displays results from a certification audit in these locations:
  • Audit Results list
  • A related list in the Audit record
  • A related list in the compliance view of a CI record