Monitor the performance of all applications

Use the Application Assessments dashboard for an overview of reports on the performance of the business applications. The spline chart gives you a trend of the application indicators against the normalized value over the different quarters in a fiscal period.

Before you begin

You must have the Performance Analytics – Content Pack – Application Portfolio Management (com.snc.pa.apm) plugin activated before you can use the Application assessments dashboard. The content pack gives you access to the APM application indicator scores used in Performance Analytics (PA) reports and dashboards.

Role required: sn_apm.apm_user

About this task

Application Portfolio Management provides preconfigured reports in the Application Assessments dashboard. You can configure these reports using the PA dashboards. You can also filter data on the dashboard.

The Application Assessments dashboard is a responsive dashboard that provides a complete view of applications. You can share widgets with different indicators and indicator scores. The PA widgets on the dashboard visualize data over time, helping you analyze business processes and identify areas for improvement.

The following reports are provided on the dashboard to help you analyze trends:
  • Customer satisfaction trend: Level of customer satisfaction over time with the various applications that belong to the application family. The normalized value is derived by computing the maximum and minimum application weight values.
  • Usage trend: usage of applications over time.
  • Business value trend: business value of the applications over time.
  • Cost of support trend: cost of the applications over time.
  • Total changes trend: total changes over time.
  • Technical Risk Trend: Technical risk the applications may have over time.

Procedure

  1. Navigate to Application Portfolio > Application Assessment > Dashboard.
  2. To save a chart as a JPG or PNG file, point to the chart and click the menu icon that appears.
  3. To filter the data in the spline charts, select options from the Application Category, Portfolio, and Business Process lists.