Management of business capability

To support a business service or a business process, you require business capability. Use the business capability mapping to establish a CI relationship between the business process and the business capability. Establish a similar relationship between business service and the business capability. The mapping helps you to analyze the business processes and business services by their scores.

As business organizations grow, it is imperative for an enterprise architect to constantly assess the business capabilities to know how to strengthen the business processes. Business capabilities are the abilities required to support a business process or a business service. They are assessed by indicators to provide indicator scores. Business services support business capabilities.

The business capability map portal helps you to assess your business capabilities against one or more indicators, and preconfigured indicators such as people, process, and technology. You can also use the map to visualize the business capabilities supporting the business processes or business services with their respective assessment scores. Based on the score you can make strategic decisions on the business applications that support the business process.

The indicator framework is enhanced to support assessment of business capabilities in addition to supporting business applications. Capture business capability as a CI type for which the score is generated.

Use the following capability assessments set of application menus to configure assessment. Access the scores for business capability, in a similar manner that you access and assess the scores of business applications:

  • Create and assess CI Score for a fiscal period: Application Portfolio > Capability Assessments > Capability Scores.
  • Create and update indicator scores: Application Portfolio > Capability Assessments > Capability Indicator Scores.
  • Create a scoring profile and associate it with a business capability CI: Application Portfolio > Capability Assessments > Scoring Profiles.
  • Create an indicator and configure the data source: Application Portfolio > Capability Assessments > Capability Indicators.
  • Access business process capability map: Application Portfolio > Capability Assessments > Capability Map.