View HR case information There are multiple ways to find a specific HR case. Navigate to HR Case Management > All HR Cases. Assigned to me: All cases assigned to the logged-in user. Open: All open cases. Open - Unassigned: All open cases that have not been assigned. Closed: All closed cases. All: All cases regardless of state or HR Service. Case SLAs: All cases with SLAs. You can also view cases by HR service. Employee Relations Cases: All cases related to disciplinary issues. HRIT Cases: All cases related to HR accounts, password reset, HR Portal support, and HR reports. Payroll Cases: All cases related to direct deposit, payroll discrepancy, and request corporate credit card. Total Rewards Cases: All cases related to medical, dental, retirement, beneficiaries, leave of absence, pharmacy, relocation, vision, and tuition reimbursement. Workforce Administration Cases: All cases related to employment verification letters and general inquiries. Lifecycle Events Cases: Cases related to Onboarding or Account Notification. Select the case to view. Buttons appear at the top. Follow: Track activity on the case or follow a record in Connect Chat to track activity as it happens. Refer to Follow a record in Connect. Update: Save and update the record. Takes you back to the list form. Close Complete: Close the case and change the state to Complete. Close Incomplete: Close the case and change the state to Incomplete. Preview Document: Click to preview a document for accuracy before generating and sending it. Sign Document: For documents that require an HR signature, click to preview, sign, and save the document. Send Email: Appears after signing and saving the signature for a document. Click to send the saved document to the contact email provided by the end user. Suspend: Suspends an HR case when it is not closed or canceled. You can suspend the timing specified in the service level agreement (SLA) to perform additional research. Cancel: Cancels the case. Delete: Deletes the case and related SLAs. Deleted cases do not show in any case view.