HR Properties

HR properties controls the behavior of the HR Service Delivery.

Before you begin

Role required: sn_hr_core.admin


  1. Navigate to HR Administration > Properties.
  2. Edit the form.
    Table 1. HR Properties
    Field Description
    These are the fields shown in Generate HR profiles page. These fields can be set collectively on all the HR profiles. Add comma separated values of sn_hr_core_profile column names. Fields that appear on the Generate HR Profiles page. You can add fields from the sn_hr_core_profile column, but use commas to separate the fields.
    General email address for HR requests. Enter the default email address for general HR inquiries.
    General phone number for HR department. Enter the default phone number for general HR inquiries.
    HR profile fields editable by users. Fields that users can edit themselves about their employee profile.
    Property used to set the maximum number of tries before exiting when creating a sys_user. The maximum number of attempts allowed before the application exits when creating a user.
    Default case priority for VIP requestor. The default priority on cases that the Opened for and/or Subject person is tagged as a VIP.
    If true, ACLs check if the user is being impersonated. Check Yes to prevent a user impersonating another user with higher access from viewing or editing sensitive information.
    If true, retrieves the latest signature image for a user and display it by default when the user navigates to the signature pad. Check Yes to enable signature retrieval and allowing users to save their digital signatures for reuse.
    Log type. The level of detail for system logs. The valid values are:
    • Info: Least amount of detail
    • Warn: Default
    • Debug: Most amount of detail
    Enable managed documents. Check Yes to allow use of managed documents.
    Rollup work notes from HR task to HR case. Check Yes to have work notes from a task also appear on the case.
    Create and update requests based on inbound email. This parameter determines if an email to HR is converted into an HR case.
    • Yes: Create an HR case from email.
    • No: Do not create an HR case from email.
    Gives a list of HR notifications that will provide a link directing the user to the HR Service Portal, instead of the platform UI. Allows an email to link to the HR Service Portal instead of the case view for a specific notification.

    Enter the sys_ID corresponding to notifications in this field.

    Note: The Subject person must have the service portal role (sn_hr_sp.hrsp_employee).
  3. Click Save.