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Approve an HR case

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Approve an HR case

Some HR cases require review and approval before the HR case process can proceed.

About this task

Approvals can be assigned to individual users or to members of a specified group.

Only one member of the group must respond and approve or reject the request for it to proceed.

After a new case is submitted, a group approval task is created and approvers are assigned. An email notification is sent to all approvers. They appear under the Approvers tab for the HR case.


  1. Open the HR case by performing one of the following actions.
    • Click the link provided in the email.
    • Navigate to HR Case Management > My Approvals, and then select the record.
    • Navigate to Self-Service > HR Service Portal and click My approvals.
  2. Review the HR case and click Approve or Reject.
    • If the request is approved, the process continues and the HR case state moves to Work in Progress. Related items are auto-created, such as HR tasks and requests as defined in the template or workflow.
    • If the request is rejected, the process terminates, the HR case state moves to Closed Incomplete.
    • After one approver responds, the approval state for other approvers changes to No Longer Required.
      Note: After approving or rejecting a case, you still have access to select case details.
    Lifecycle Events cases
    Approvals for HR activities under a lifecycle event are configured differently than an HR case. There are more options for approval options. See HR approvals for Lifecycle Events.
    Note: Approvers that do not have the sn_hr_core.manager role cannot access the HR case after the state changes to Closed Complete.