HR Service Portal Migration

Customers upgrading to Jakarta can utilize the new HR Service Portal.

About this task

By default, the legacy HR Service Portal shows in the Navigation Bar. To use the new HR Service Portal:


  1. Navigate to Service Portal > Portals.
  2. There are two HR Service Portal entries. Select the one with the URL suffix of hrportal. This is the legacy HR Service Portal.
  3. Change the URL suffix to hrportalv1.
  4. Click Update.
  5. Select HR Service Portal with the suffix hrportalv2.
  6. Change the URL suffix to hrportal. Delete the v2.
  7. Click Update.