Available HR reports

Predefined HR reports are available in the HR Case Management > Reports list.

Table 1. Available reports
Report name Description Displays
Active HR Cases Tabular view of all active cases. Number, Type, Category, State, Short description, Opened by, Assignment group, Assigned to
Active HR Cases Pivot Table by Category Pivot table view of all active cases. Assigned to, Category
Active HR Onboarding Cases by Assigned To Tabular view of active onboarding cases, grouped by Assigned to. Number, Priority, State, Short description, Opened by, Opened for, Assignment group, Assigned to
Active HR Onboarding IT Requests Tabular view of onboarding tasks assigned to IT, for example, for computers and other office equipment. Number, Priority, State, Short description, Assigned to, Location
Active HR Onboarding Tasks by Assigned To Tabular view of open HR tasks for active onboarding HR cases, grouped by Assigned to. Number, Case, Priority, State, Short description, Assignment group, Assigned to
Case Satisfaction Survey - 30 Days AVG Bar chart showing the averages over 30 days of responses to the HR case satisfaction survey. Average Actual Value, Metric
Cases Awaiting Approval Count of unapproved HR cases or requests. Number
HR Case SLAs by Assigned Bar chart showing the number of overdue cases by the assigned user. Count, User, State
HR Case SLAs by Elapsed Time Percentage Bar chart showing the number of cases by the elapsed time percentage until the SLA is breached. Count, Elapsed time percentage
HR Case Transfer Rate Bar chart showing the number of reassignments for an HR agent by category for the last six months. Number of reassignments, Category
HR Cases Opened Last Month by Category Bar chart of cases raised over the last month by HR case category. Category, Count, Month
HR Cases Opened This Month by Category Bar chart of cases raised over the current month by HR case category. Category, Count
HR Onboarding by Location Bar chart showing the number of onboarding cases by location. Location, Count
My HR Cases by Category Pie chart of cases assigned to you, where each slice represents an HR case category. Category, Count
Number of HR Profiles Count of HR profile records. Number
Open High Priority Cases Count of active high priority HR cases Number
Open Onboarding cases Count of active onboarding cases Number
SLA Breached Count of HR cases with a breached SLA Number
Unassigned HR Cases List of HR cases not assigned to any user. Number, Type, Category, State, Short description, Opened by, Assignment group, Assigned to