HR Administration The HR Administration application allows you to define and maintain HR organization data that is used for creating and assigning cases. The following information is set up and maintained as part of administering the Human Resources application. Positions that describe employee job functions within the organization HR skills that facilitate auto-assignment of HR cases Rules that automatically assign cases to groups HR templates and catalog items that are used to create HR cases HR profile records HR managers or administrators set up the information. HR agents can create and maintain HR profile records. A process must be defined to maintain this data. For example, positions are redefined, new areas of expertise are set up within the HR organization, or new HR request processes are needed. It is important for an HR administrator to define the process and assign responsibility appropriately so the HR data is accurate. Guided SetupHR Guided Setup provides a sequence of tasks that help you configure Human Resourcesapplications on yourServiceNow instance.Application ViewThe Application View provides an aerial view of your HR catalog. The Application View allows you to view your catalog with all categories and items and ensure that it is set up correctly.HR PropertiesHR properties controls the behavior of the HR Service Delivery.Create or modify HR CriteriaHR criteria defines the audience for HR content or cases. You can make information available to or create an HR case for specific groups, individuals, or to all employees.HR Document TemplatesHR Document Templates are used to create and modify reuseable HR documents. COE ConfigurationChoose the Center of Excellence (COE) your company uses.HR SurveysHR Surveys let users rate their satisfaction with HR case resolution, and provide management with feedback to improve HR processes.Managed ListsYou can use the Managed Lists module to view and manage administrative areas like departments, locations, positions, and details about HR services.HR Knowledge ManagementAn important benefit of the HR system is the Human Resources knowledge base that can contain policies, benefits, holiday schedules, and so on. HR Services for Case and Knowledge ManagementHR service categorization is important for organizing the HR services your company provides and for reporting and integration purposes.Manage HR rolesRoles control access to features and capabilities in modules in the HR application.Assignment and matching rules in HRThe case routing feature uses matching rules and assignment rules to identify customer service cases that meet certain conditions and then route those cases to customer service agents.