Provided HR services The base HR Service Delivery application provides HR services that can be used or changed. COE HR service name Description Topic detail Application Employee Relations Disciplinary Issue Service for issuing a disciplinary issue. Other Employee Relations Disciplinary Issue Inquiry Service for requesting information on a disciplinary issue. Other General Bulk Parent Case Service to track bulk cases. General General General Inquiry Service for a general HR inquiry. General HRIT Operations HR Accounts Inquiry Service for inquiring about HR accounts. Inquiry HRIT Operations HR Portal Support Request Service for HR Portal Support request. HR Portal HRIT Operations HR Account Access Request Service for HR account access request. Account Access HRIT Operations Password Reset Service for password reset. Password Reset HRIT Operations Report Inquiry Service for HR report inquiry. Inquiry HRIT Operations Report Request Service for an HR report request. Report Request HRIT Operations Setup New Hire HR Profile HR service to set up employee HR profile in the HRIS system. New Account Creation Lifecycle Events Request Onboarding Service to onboard a new employee. New Hire Onboarding Lifecycle Events Account Notification HR service to set up ServiceNow account. Account Notification Payroll Direct Deposit Inquiry Service for direct deposit inquiry. Direct Deposit Setup Payroll Direct Deposit Setup Service for direct deposit setup. Direct Deposit Setup Payroll Employee Payroll Setup Request HR service to set up an employee in the payroll system. Payroll System Payroll Payroll Discrepancy Service for claiming a payroll discrepancy. Discrepancy Payroll Request Corporate Credit Card Request for company credit card. Corporate Credit Card Request Talent Management Employee Travel Visa Request Request assistance to get a travel visa. Work Visa Talent Management Request Background Check Request a background check for a new hire. Background Check Talent Management Request Drug Screen HR Service to schedule an employee drug screen. Drug Screening Talent Management Work Visa Transfer Request HR Service to process an employee work visa transfer. Work Visa Total Rewards 401(k) Retirement Plan Enrollment Inquiry Request information on available retirement plans. Retirement Total Rewards 401(k) Retirement Plan Enrollment/Modification Service for 401(k) retirement plan enrollment or modification. Retirement Total Rewards 401(k) Retirement Plan Inquiry Request information on a specific retirement plan. Retirement Total Rewards Beneficiaries Add/Modify Service for adding or modifying beneficiaries. Beneficiaries Total Rewards Beneficiaries Inquiry Service for requesting information on beneficiaries. Beneficiaries Total Rewards Dental Benefits Enrollment Inquiry Service for Dental Benefits Enrollment Inquiry. Dental Total Rewards Dental Benefits Enrollment/Modification Service for Dental Benefits Enrollment/Modification. Dental Total Rewards Dental Benefits Inquiry Service for dental benefits inquiry. Dental Total Rewards General Benefits Inquiry Service for general benefits inquiry. Inquiry Total Rewards Leave Of Absence Request a leave of absence. Leave of Absence Total Rewards Medical Benefits Enrollment Inquiry Service for medical benefits enrollment inquiry. Medical Total Rewards Medical Benefits Enrollment/Modification Service for medical benefits enrollment or modification. Medical Total Rewards Medical Benefits Inquiry Service for medical benefits inquiry. Medical Total Rewards Pharmacy Benefits Enrollment Inquiry Service for pharmacy benefits enrollment inquiry. Pharmacy Total Rewards Pharmacy Benefits Enrollment/Modification Service for pharmacy benefits enrollment or modification. Pharmacy Total Rewards Pharmacy Benefits Inquiry Service for pharmacy benefits inquiry. Pharmacy Total Rewards Request LOA URL Leave Of Absence URL. Leave of Absence Total Rewards Tuition Reimbursement Inquiry Service for tuition reimbursement inquiry. Tuition Reimbursement Total Rewards Tuition Reimbursement Request Service for tuition reimbursement request. Tuition Reimbursement Total Rewards Vision Benefits Enrollment Inquiry Service for vision benefits enrollment inquiry. Vision Total Rewards Vision Benefits Enrollment/Modification Service for vision benefits enrollment or modification. Vision Total Rewards Vision Benefits Inquiry Service for vision benefits inquiry. Vision Workforce Administration Employee Profile Update Triggers employee profile update workflow when changed fields are not white listed. Profile Update Workforce Administration Profile Update HR employee verification process for employment verification letter. Employment Verification Workforce Administration Request Relocation Assistance Service for relocation assistance request. Relocation Assistance
Provided HR services The base HR Service Delivery application provides HR services that can be used or changed. COE HR service name Description Topic detail Application Employee Relations Disciplinary Issue Service for issuing a disciplinary issue. Other Employee Relations Disciplinary Issue Inquiry Service for requesting information on a disciplinary issue. Other General Bulk Parent Case Service to track bulk cases. General General General Inquiry Service for a general HR inquiry. General HRIT Operations HR Accounts Inquiry Service for inquiring about HR accounts. Inquiry HRIT Operations HR Portal Support Request Service for HR Portal Support request. HR Portal HRIT Operations HR Account Access Request Service for HR account access request. Account Access HRIT Operations Password Reset Service for password reset. Password Reset HRIT Operations Report Inquiry Service for HR report inquiry. Inquiry HRIT Operations Report Request Service for an HR report request. Report Request HRIT Operations Setup New Hire HR Profile HR service to set up employee HR profile in the HRIS system. New Account Creation Lifecycle Events Request Onboarding Service to onboard a new employee. New Hire Onboarding Lifecycle Events Account Notification HR service to set up ServiceNow account. Account Notification Payroll Direct Deposit Inquiry Service for direct deposit inquiry. Direct Deposit Setup Payroll Direct Deposit Setup Service for direct deposit setup. Direct Deposit Setup Payroll Employee Payroll Setup Request HR service to set up an employee in the payroll system. Payroll System Payroll Payroll Discrepancy Service for claiming a payroll discrepancy. Discrepancy Payroll Request Corporate Credit Card Request for company credit card. Corporate Credit Card Request Talent Management Employee Travel Visa Request Request assistance to get a travel visa. Work Visa Talent Management Request Background Check Request a background check for a new hire. Background Check Talent Management Request Drug Screen HR Service to schedule an employee drug screen. Drug Screening Talent Management Work Visa Transfer Request HR Service to process an employee work visa transfer. Work Visa Total Rewards 401(k) Retirement Plan Enrollment Inquiry Request information on available retirement plans. Retirement Total Rewards 401(k) Retirement Plan Enrollment/Modification Service for 401(k) retirement plan enrollment or modification. Retirement Total Rewards 401(k) Retirement Plan Inquiry Request information on a specific retirement plan. Retirement Total Rewards Beneficiaries Add/Modify Service for adding or modifying beneficiaries. Beneficiaries Total Rewards Beneficiaries Inquiry Service for requesting information on beneficiaries. Beneficiaries Total Rewards Dental Benefits Enrollment Inquiry Service for Dental Benefits Enrollment Inquiry. Dental Total Rewards Dental Benefits Enrollment/Modification Service for Dental Benefits Enrollment/Modification. Dental Total Rewards Dental Benefits Inquiry Service for dental benefits inquiry. Dental Total Rewards General Benefits Inquiry Service for general benefits inquiry. Inquiry Total Rewards Leave Of Absence Request a leave of absence. Leave of Absence Total Rewards Medical Benefits Enrollment Inquiry Service for medical benefits enrollment inquiry. Medical Total Rewards Medical Benefits Enrollment/Modification Service for medical benefits enrollment or modification. Medical Total Rewards Medical Benefits Inquiry Service for medical benefits inquiry. Medical Total Rewards Pharmacy Benefits Enrollment Inquiry Service for pharmacy benefits enrollment inquiry. Pharmacy Total Rewards Pharmacy Benefits Enrollment/Modification Service for pharmacy benefits enrollment or modification. Pharmacy Total Rewards Pharmacy Benefits Inquiry Service for pharmacy benefits inquiry. Pharmacy Total Rewards Request LOA URL Leave Of Absence URL. Leave of Absence Total Rewards Tuition Reimbursement Inquiry Service for tuition reimbursement inquiry. Tuition Reimbursement Total Rewards Tuition Reimbursement Request Service for tuition reimbursement request. Tuition Reimbursement Total Rewards Vision Benefits Enrollment Inquiry Service for vision benefits enrollment inquiry. Vision Total Rewards Vision Benefits Enrollment/Modification Service for vision benefits enrollment or modification. Vision Total Rewards Vision Benefits Inquiry Service for vision benefits inquiry. Vision Workforce Administration Employee Profile Update Triggers employee profile update workflow when changed fields are not white listed. Profile Update Workforce Administration Profile Update HR employee verification process for employment verification letter. Employment Verification Workforce Administration Request Relocation Assistance Service for relocation assistance request. Relocation Assistance
