View and manage HR cases in non-scoped HR

You can use the Case Management module to view and manage HR cases assigned to you, open and closed cases, as well as unassigned and all cases, in the non-scoped version of HR.

Before you begin

Role required: hr_case_reader

Procedure

  1. Navigate to HR • Case Management > Case Management, then select one of the following modules.
    • Assigned to me: all cases assigned to the logged-in user.
    • Open: all open cases.
    • Open - Unassigned: all open cases that have not been assigned.
    • Closed: all closed cases.
    • All: all cases.
    • Case SLAs: all cases with SLAs.
  2. Select the case to view.