Understanding HR Service Management Non-Scoped HR Service Management for the non-scoped version of HR benefits your enterprise by automating standard HR processes within your organization that support relationships between employees and the HR department. Who uses HR Service Management? The enterprise HR department uses the HR Service Management application. An enterprise HR department is composed of many areas, such as employee relations, benefits administration, policy enforcement, recruitment and employment, and performance management. The members of a large HR organization typically include: HR specialists who specialize in one or more HR disciplines. For example, the benefits area has specialists in insurance administration, leave and vacation time, and employee stock purchase. HR generalists who work with a business group or in a geographical region to assist employees with questions, careers, performance management, and other employee relations requests. HR managers who monitor and measure the effectiveness of the HR group in supporting employees across the organization. They also ensure that the enterprise is compliant with federal, state, and local regulations. HR systems administrators who configure and maintain systems such as the central employee database, payroll, learning and performance management system, and others, including the Human Resources application. How do you use HR Service Management? The HR Service Management application enhances and supports your enterprise. The relationships between your employees, IT, and the HR department are supported in numerous ways: Employees can use the HR Service Portal Non-Scoped or catalog to submit questions and other requests to the HR department. If you use the Connect Support feature, employees can chat with an HR agent who is monitoring the HR chat queue. See Connect Support. HR staff can create, manage, and view HR cases to answer questions and process the requests that employees submit. HR managers can run reports and view overview information to monitor and manage work done by the HR department. HR and corporate IT administrators can more effectively manage the company HR systems, such as the payroll and performance management systems, through the Enterprise Configuration Management Database (ECMDB). How do you benefit from HR Service Management? Your entire organization benefits by using the application in the following ways: Automates standard HR processes Several typical HR processes are automated. This automation reduces the number of checklists, email exchanges, and phone calls performed by the HR team. Improves employee access Employees access HR services through a service catalog, rather than having to write individual emails, make phone calls, or personally visit HR for each request. Tracks requests and progress HR managers use reports and views to help them understand the work their staff is performing to support the company. Employees can see the status of their requests. Integrates with other services Human resources processes can include both HR tasks and tasks for other teams, to provide significant service delivery improvements. HR Service Management terminology The following terminology is used for the application. Term Definition HR Criteria Way to select groupings of HR and System users based on criteria HR Services List of HR Services HR Topic Categories List of HR Service Topic Categories HR Relationships User relationships with each other HR Positions Positions available in company table HR Assignment Tier Definition Specifies escalation hierarchy HR Group Roles List of groups that have HR group roles HR Email Scripts List of all HR email scripts HR User Roles List of users who have HR user roles HR Templates Templates for Case record creation based on catalog item Client Role Rules Specifies the rules to generate client roles HR Topic DetailsList of HR Service Topic Details HR Service Options List of HR Services options that affect case creation HR Departments Departments available in company table HR Locations Locations available in company table HR Chat Queues List of HR chat queues HR Surveys Surveys used by HR application HR Links External links used by HR application HR Properties System properties used in HR Application HR Email Templates List of all HR-related email templates HR Knowledge Bases Knowledge bases used by HR application HR Knowledge Articles Knowledge articles used by HR application HR Notifications Email notifications used by HR application HR Service Catalog Categories Service catalog categories used by HR application HR Service Catalog Items Service catalog items used by HR application HR Document Templates Document templates for document content used in HR application HR Groups Groups used by HR users HR Skills Skills available to company users HR Roles Roles used by HR users HR Benefit Provider / Plans Benefit providers and plans used by HR Benefits service HR Benefit Type Benefit types used by HR Benefits service Disciplinary Issue Types Disciplinary issue types used by HR Employee Relations service Disciplinary Warning Types Warning types used by HR Employee Relations service HR System Report Frequencies System Report Frequencies defined for HR Systems Service HR System Report Types HR System Report types used by HR System service Implementation guide for non-scoped HRTo implement the non-scoped version of HR, HR management works with IT staff to set up HR data and configure the application to work with the organization’s HR processes.Automated processes for non-scoped HRYou can automate HR processes, such as onboarding a new employee, in the non-scoped version of HR. There are predefined processes that launch automated workflows. You can customize the predefined processes and create ones.