Contents Field Service Management Previous Topic Next Topic Field Service Management Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics Share Field Service Management The ServiceNow® Field Service Management application helps organizations manage work tasks of any kind that need to be performed on location. Use Field Service Management to match tasks to agents based on agent skills, geographic territory assignments, and available inventory. Agents complete assigned tasks and then record the details, including travel and work time. Explore Field Service Management release notes Field Service Management overview Field service process Task vs request driven processing Set up Activate Field Service Management Activate additional plugins for Field Service Management Configure Field Service Management Configure central dispatch Administer Administer central dispatch Create work order templates Create and edit work order SLAs Create field service groups Create a work order Approve a work order Create a work order task Qualify a work order task Assign a work order task Dispatch a task from the queue Automatically dispatch a task at qualification Create request tasks Use Accept or reject a work order task Pick up an unassigned task Record asset usage Close a work order task as complete Close a work order task as incomplete Use the agent calendar Work order questionnaires Dynamic scheduling Develop Components installed with Field Service Management Additional plugins for Field Service Management Customize state flows Create a knowledge article for a work order template Content packs for Field Service Management Troubleshoot and get help Ask or answer questions in the Service Management forum Search the HI knowledge base for known error articles Contact ServiceNow Technical Support On this page Send Feedback Previous Topic Next Topic
Field Service Management The ServiceNow® Field Service Management application helps organizations manage work tasks of any kind that need to be performed on location. Use Field Service Management to match tasks to agents based on agent skills, geographic territory assignments, and available inventory. Agents complete assigned tasks and then record the details, including travel and work time. Explore Field Service Management release notes Field Service Management overview Field service process Task vs request driven processing Set up Activate Field Service Management Activate additional plugins for Field Service Management Configure Field Service Management Configure central dispatch Administer Administer central dispatch Create work order templates Create and edit work order SLAs Create field service groups Create a work order Approve a work order Create a work order task Qualify a work order task Assign a work order task Dispatch a task from the queue Automatically dispatch a task at qualification Create request tasks Use Accept or reject a work order task Pick up an unassigned task Record asset usage Close a work order task as complete Close a work order task as incomplete Use the agent calendar Work order questionnaires Dynamic scheduling Develop Components installed with Field Service Management Additional plugins for Field Service Management Customize state flows Create a knowledge article for a work order template Content packs for Field Service Management Troubleshoot and get help Ask or answer questions in the Service Management forum Search the HI knowledge base for known error articles Contact ServiceNow Technical Support
Field Service Management The ServiceNow® Field Service Management application helps organizations manage work tasks of any kind that need to be performed on location. Use Field Service Management to match tasks to agents based on agent skills, geographic territory assignments, and available inventory. Agents complete assigned tasks and then record the details, including travel and work time. Explore Field Service Management release notes Field Service Management overview Field service process Task vs request driven processing Set up Activate Field Service Management Activate additional plugins for Field Service Management Configure Field Service Management Configure central dispatch Administer Administer central dispatch Create work order templates Create and edit work order SLAs Create field service groups Create a work order Approve a work order Create a work order task Qualify a work order task Assign a work order task Dispatch a task from the queue Automatically dispatch a task at qualification Create request tasks Use Accept or reject a work order task Pick up an unassigned task Record asset usage Close a work order task as complete Close a work order task as incomplete Use the agent calendar Work order questionnaires Dynamic scheduling Develop Components installed with Field Service Management Additional plugins for Field Service Management Customize state flows Create a knowledge article for a work order template Content packs for Field Service Management Troubleshoot and get help Ask or answer questions in the Service Management forum Search the HI knowledge base for known error articles Contact ServiceNow Technical Support
