Contents Customer Service Management Previous Topic Next Topic Close a request Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Close a request When you close a request, you can add details that you want the submitter to be aware of. Navigate to [SM application] > Assigned to me. Click the request number. In the Additional comments field, enter any final notes or comments. Change the State field to the appropriate closed state. Click Update. Closed and completed requestsWhen the Request lifecycle option is set to request-driven, the assigned agent can complete and close the request once all the tasks in the request are complete.Close an SM request as spamMark any open request as spam; that is, the request has no value and should be closed. On this page Send Feedback Previous Topic Next Topic
Close a request When you close a request, you can add details that you want the submitter to be aware of. Navigate to [SM application] > Assigned to me. Click the request number. In the Additional comments field, enter any final notes or comments. Change the State field to the appropriate closed state. Click Update. Closed and completed requestsWhen the Request lifecycle option is set to request-driven, the assigned agent can complete and close the request once all the tasks in the request are complete.Close an SM request as spamMark any open request as spam; that is, the request has no value and should be closed.
Close a request When you close a request, you can add details that you want the submitter to be aware of. Navigate to [SM application] > Assigned to me. Click the request number. In the Additional comments field, enter any final notes or comments. Change the State field to the appropriate closed state. Click Update. Closed and completed requestsWhen the Request lifecycle option is set to request-driven, the assigned agent can complete and close the request once all the tasks in the request are complete.Close an SM request as spamMark any open request as spam; that is, the request has no value and should be closed.
