Use the Customer Service Portal Search for information about a question or an issue or request assistance from a customer service agent. The Customer Service Portal home page includes the following features: A header with buttons for creating and viewing cases, viewing assets, and managing users. A search feature that customers can use to search for information from several repositories. Links to information sources, such as the knowledge base, the community, and customer support cases. Figure 1. Customer Service Portal Customers can use the portal to: Search the knowledge base for information that is relevant to an issue. Engage the community, reach out to other users, and ask questions. Create a case for an issue or a problem. View and manage current user-created cases. View asset and product information. View or update information in a user profile. Update notification preferences. In addition, customer administrators can also use the portal to: Create a new contact. Create a login for a new contact. Enable or disable a contact login. Assign a user role to a contact. Assign a contact to an asset. View and update customer contact information. Approve registration requests. Customer Service Portal user rolesSeveral different roles allow customers to create and edit cases and manage users from the customer portal. Manage contacts from the customer portal Users with the customer administrator role can create and update customer contacts; assign roles to contacts; and create, enable, or disable contact logins from the customer portal.Manage customer registration requests Users with the customer administrator role can approve or reject registration requests that customers submit from the Customer Service Portal. Assign a contact to an asset from the customer portalUsers with the customer administrator role can assign a contact to an asset from the customer portal. Search for information using the customer portalUse the search feature on the customer portal to find information about a question or an issue. View asset and product information from the customer portalView a list of assets and related product information for the current user's account.View or update customer contact informationView or update your contact information from the customer portal.Customer notification preferencesCustomers can add devices and specify phone numbers and email addresses to be used for notifications. Customers can also set preferences for email notifications. Change your password from the customer portal Change your password from the customer portal. Contact self-registrationThe self-registration feature enables new customer contacts to submit registration requests from the customer portal. Create a customer service case from the customer portalCreate a case about a question or issue from the customer portal.Start a chat with a customer service agentChat with a customer service agent from the customer service portal. View or modify a customer service case from the customer portalView or modify the information in a selected customer service case.View a publication on the Customer Service PortalView the details of a publication on the Customer Service Portal and download any attachments.Complete a customer service satisfaction surveyAfter accepting a proposed solution for a case, complete a customer service satisfaction survey.