Search for information using the customer portal Use the search feature on the customer portal to find information about a question or an issue. Before you beginRole required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin About this task The portal has a search feature that you can use to search for information across several repositories. Enter a search term in the Search field and then click Search to display a list of related articles. The portal also displays information from the knowledge base, the community, and customer support. Procedure Enter a search term into the Search field. Click Search. A list of articles related to the search term is displayed, with the results grouped into three categories: Cases, Knowledge, Questions. Click a link to view an article. Search the knowledge baseUse the customer portal to search the knowledge base or view a list of popular knowledge base articles. Search the customer service communityUse the customer service portal to search the community site or view a list of recent discussion topics.