Request a password reset If you forget your password, you can request a new password from the customer portal login screen. Before you beginRole required: none Procedure Navigate to the customer portal login page. Click the reset your password here link. Enter your User name and Email address. Click Reset Password. The user name and email address are validated. If they match, the system generates a temporary password and sends it to the user's email address. Log in to the customer portal using the temporary password. You are required to create a new password before continuing. Enter the new password in the Password field. Enter the new password again in the Validate Password field. Click Submit.