Log in to the customer portal for the first time After a registration request is approved, the customer contact receives an email with a user ID and temporary password. When logging in for the first time, the contact is asked to change the password. Before you beginRole required: none Procedure Navigate to the customer portal login page. Enter your user ID in the User name. Enter your temporary password in the Password field. Click Login. You are prompted to change your password. Enter your temporary password in the Current Password field. Enter your new password in the New Password field. Re-enter your new password in the Confirm New Password field. Click Submit.