Create a work order for a customer service case Create a work order as part of the case resolution process. Before you begin sn_customerservice_agent, sn_customerservice_manager, or admin About this task After a work order is created, it appears in the Work Orders related list on the case form. The case number is also referenced on the work order. Procedure Open the desired case. From the Work Orders related list, click New. Fill in the fields on the Work Order form. Click Update.