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Configure an email subject line prefix

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Configure an email subject line prefix

Users with the system administrator role can configure a prefix to include in an email subject line that creates a case.

Before you begin

Role required: admin

Procedure

  1. Navigate to Customer Service > Administration > Properties.
  2. In the Email subject prefix format for new case field, enter the prefix.
    The default prefix is Case:.
  3. Click Save.
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