Approve a registration request with a valid registration code

Approve a registration request from a user that was submitted from the Customer Service Portal with a valid registration code.

Before you begin

Role required: sn_customerservice.customer_admin

Procedure

  1. Navigate to the customer portal.
  2. Click Approvals.
    The Approvals list displays registration requests with these states: Requested and No Longer Required.
  3. Click a request in the Approvals list with a state of Requested.
  4. If desired, add any Comments to this request.
  5. Click Approve.
    A user account is created and an email is sent to the contact’s email address with a user ID and temporary password. The user is also assigned these roles: sn_esm_user and snc_external.