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Add a device for customer notifications

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Add a device for customer notifications

Customers can add devices to be used for notifications.

Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin


  1. Click your user name in the portal header to display the user profile information.
  2. Click the Notification Preferences related link to display the Notification Preferences form.
  3. Click the New Device button in the form header to display the New Device form.
    Table 1. New Device form
    Field Description
    Name The name of the device.
    Type The type of notification device:
    • Email
    • Push
    • SMS (default)
    • Voice

    Different fields are displayed depending on the type of device selected.

    Phone number The user's phone number.
    Service provider The user's service provider.
    Email address The user's email address.
    Push application The push application to be used for notifications.
    User The user's name.
    Order The order in which the selected device receives notifications.
    Active Enables this device to receive notifications.
  4. Enter a name for the device in the Name field.
  5. Select the type of device in the Type field.

    The remaining fields displayed depend on the type of device selected.

    • If Email, enter an address in the Email address field.
    • If Push, select an application in the Push Application field.
    • If SMS, enter a phone number in the Phone number field and select a provider in the Service provider field.
    • If Voice, enter a phone number in the Phone number field.
  6. If desired, select a different user in the User field.
  7. Enter a number in the Order field.
  8. Enable the Active checkbox.
  9. Click Submit.