Show or hide event types on the agent calendar

Users with the agent schedule user role can personalize their calendar and show or hide different types of events.

Before you begin

Role required: agent_schedule_user

Procedure

  1. Navigate to your calendar.
    • Customer Service > My Schedule
    • Field Service > Agent > My Schedule
  2. Click the configuration icon in the calendar header to display the Schedule Configuration menu.
  3. Enable or disable the switches for the different types of events.
    An option is enabled when the switch is moved to the right and appears with a green background.
  4. Click the configuration icon again to hide the Schedule Configuration menu.
    The calendar displays the enabled task types.