Configure anonymous chat properties

Users with the system administrator role can set properties to limit the number of chat requests created by guest users.

Before you begin

Role required: admin

Procedure

  1. Navigate to Collaborate > Connect Support > Support Administration > Properties.
  2. Set the following properties.
    OptionDescription
    Limit maximum number of guest conversations created in the last hour.

    [connect.support.max_guest_sessions_per_hour]

    Limits the number of guest chat requests that can be created in a one-hour timeframe. The default value is 200.
    Message shown to user when rate limit for guest conversations is breached.

    [connect.support.guest_sessions_rate_limit_reached_message]

    The message that is displayed on the Consumer Service Portal when the limit on the number of guest chat requests has been reached.
  3. Click Save.