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Configure anonymous chat properties

Configure anonymous chat properties

Users with the system administrator role can set properties to limit the number of chat requests created by guest users.

Before you begin

Role required: admin

Procedure

  1. Navigate to Collaborate > Connect Support > Support Administration > Properties.
  2. Set the following properties.
    OptionDescription
    Limit maximum number of guest conversations created in the last hour.

    [connect.support.max_guest_sessions_per_hour]

    Limits the number of guest chat requests that can be created in a one-hour timeframe. The default value is 200.
    Message shown to user when rate limit for guest conversations is breached.

    [connect.support.guest_sessions_rate_limit_reached_message]

    The message that is displayed on the Consumer Service Portal when the limit on the number of guest chat requests has been reached.
  3. Click Save.