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Modify the anonymous chat record producer

Modify the anonymous chat record producer

Modify the default anonymous chat record producer to gather the desired information from guest users.

Before you begin

Role required: admin

About this task

This record producer requests information from a guest user on the Consumer Service Portal and stores the information as a record in the Consumer Interaction table (sn_customerservice_customer_interaction). The record is then used for routing the chat request.

Procedure

  1. Navigate to Service Catalog > Catalog Definition > Record Producers.
  2. Click What can we help you with?.
  3. Modify the record producer as necessary, including the variables in the Variables related list.
  4. Click Update.