Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Properties installed with Customer Service Management

Log in to subscribe to topics and get notified when content changes.

Properties installed with Customer Service Management

Customer Service Management adds the following properties.
Note: To open the System Property [sys_properties] table, enter sys_properties.list in the navigation filter.
Property Description
glide.cs.email.case_queue_address Email case queue address.
  • Type: string
  • Default value: none
  • Location: Customer Service > Administration > Email Properties
glide.cs.email.new_case_prefix Email subject prefix format for new case.
  • Type: string
  • Default value: Case:
  • Location: Customer Service > Administration > Email Properties
sn_customerservice.email.create_case_for_non_matched_user Create case for non matched user.
  • Type: true | false
  • Default value: false
  • Location: Customer Service > Administration > Email Properties
glide.cs.company_name Your company name.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
glide.ui.activity.email_roles Roles that can view mail in the Activity formatter when including "Sent/Received Emails"
  • Type: string
  • Default value: itil, sn_customerservice_agent
  • Location: System Property [sys_properties] table
glide.ui.sn_customerservice_case_activity.fields Case activity formatter fields
  • Type: string
  • Default value: assigned_to,asset,product, state,priority,short_description,comments,entitlement,contract,*Email*,work_notes
  • Location: System Property [sys_properties] table
sn_customerservice.glide.script.block.client.globals
  • Type: true | false
  • Default value:false
  • Location: System Property [sys_properties] table
sn_customerservice.shn_asset Special Handling Notes for assets
  • Type: true | false
  • Default value: false
  • Location: Special Handling Notes > Properties
sn_customerservice.shn_contact Special Handling Notes for contacts
  • Type: true | false
  • Default value: false
  • Location: Special Handling Notes > Properties
sn_customerservice.shn_product Special Handling Notes for products
  • Type: true | false
  • Default value: false
  • Location: Special Handling Notes > Properties
sn_customerservice.shn_account Special Handling Notes for accounts
  • Type: true | false
  • Default value: false
  • Location: Special Handling Notes > Properties
sn_customerservice.shn_case Special Handling Notes for cases
  • Type: true | false
  • Default value: false
  • Location: Special Handling Notes > Properties
sn_customerservice.portal.chat_queue
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
csm.captcha.google.enabled Enable the Google Captcha tool on the customer portal self-service portal self-registration form.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
sn_customerservice.use_asset_contact_relationship Restrict assets based on the contacts assigned to the assets
  • Type: true | false
  • Default value: false
  • Location: Customer Service > Administration > Properties
sn_customerservice.account_relationship_access_roles Roles which need to be shown in the reference qualifier for the Account Relationship Access table [sn_customerservice_account_relationship_access].
  • Type: string
  • Default value: none
  • Location: Customer Service > Administration > Properties
sn_customerservice.contact_role_assignment External roles that can be assigned to contacts from the customer self-service portal
  • Type: string
  • Default value: sn_customerservice.partner_admin,sn_customerservice.partner,sn_customerservice.customer_admin,sn_customerservice.customer
  • Location: Customer Service > Administration > Properties
sn_customerservice.registration_workflow_id The default registration workflow sys_id.
  • Type: string
  • Default value: 9b6cf2dac31302003a657bfaa2d3aee8
  • Location: System Property [sys_properties] table
consumer_max_attachments_per_record Maximum consumer attachable items per record.
  • Type: integer
  • Default value: 5
  • Location: Customer Service > Administration > Email Properties
consumer_max_open_cases Maximum open cases per consumer.
  • Type: integer
  • Default value: 10
  • Location: Customer Service > Administration > Email Properties
consumer_max_products Maximum registered products per consumer.
  • Type: integer
  • Default value: 23
  • Location: Customer Service > Administration > Email Properties
consumer_max_new_cases_daily Maximum new cases per consumer per day
  • Type: integer
  • Default value: 10
  • Location: Customer Service > Administration > Email Properties
sn_customerservice.consumer_max_comments_per_case_daily Maximum consumer comments per case per day
  • Type: integer
  • Default value: 25
  • Location: Customer Service > Administration > Email Properties
com.snc.cs_base.last.generated.code.tree.path This property gets created by the system when the first customer_account record is inserted into an instance. It stores the Account Code value for the most recently created customer account in the Account (customer_account) table.

When a new customer account record is created, the system uses this property to determine a unique account code value for the account. The property is then updated with this latest assigned value so that the next account code value can be set as a unique value for the next account record insert. See Import customer account information for more details.

  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
Feedback