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Business rules installed with OpenFrame

Business rules installed with OpenFrame

OpenFrame adds the following business rules.
Business rule Table Description
Set Agent Phone Log

[sn_openframe_phone_log]

Sets the agent in the Phone Log [sn_openframe_phone_log] table as the current logged-in user if a phone call is logged without an agent.
One Default Configuration OpenFrame Configuration

[sn_openframe_configuration]

Checks that there is only one default OpenFarme configuration. You cannot have two OpenFrame configurations with the default flag set to true.
Update Task Work Notes Phone Log

[sn_openframe_phone_log]

Updates the work notes for a specific task whenever a phone call is logged for that task.