Create a SOAP message Create a SOAP message to define the remote endpoint, WSDL, and authentication settings. Before you begin Role required: web_service_admin Procedure Navigate to System Web Services > SOAP Message. Click New. Enter a Name to identify the SOAP message. Specify a WSDL using one of these options: To download and use an online WSDL source, select the Download WSDL check box and enter the URL for the WSDL in the WSDL field. To enter the WSDL directly, clear the Download WSDL check box, and then copy and paste the WSDL XML into the WSDL XML field. If the endpoint is protected by basic authentication, select the Use basic auth check box and enter the credentials. If the endpoint requires mutual authentication, select the Enable mutual authentication check box and select a Protocol profile to use for mutual authentication. Click Submit. This image shows an example of a SOAP message that connects to a demo instance of ServiceNow.