Test a query To verify that the user has the appropriate permissions to send requests to the instance using ODBC, run a query using Interactive SQL. About this taskFor testing, use a query that returns exactly one record, such as a query using the Number value of a record. Procedure In the ServiceNow ITSA Suite instance, navigate to Incident > All. Record the Number of an incident record. On the computer where the ODBC driver is installed, navigate to Start > Programs > ServiceNow ODBC > Interactive SQL. Enter connect "odbc.user"*"password"@ServiceNow and press Enter. Enter the following text, substituting the incident number you recorded. select short_description from incident where number=’<incident number>'; Press Enter. ResultThe instance should respond with the short description of the incident record.