Make help desk chat accessible to an end user

Users access live support from the Employee Self-Service Portal (ESS Portal).

About this task

Users access live support from the Employee Self-Service Portal (ESS Portal). To make a Help Desk Chat queue accessible to end users, add a link to the ESS Portal (requires the Content Management Plugin).

To change the default link in the ESS header:

Procedure

  1. Navigate to Content Management > Headers.
  2. Open Portal - Header.
  3. In the Chat queue field, enter the chat queue that users access by clicking the link in the ESS header. Clear the field to remove the chat queue link.
  4. Click Update.
    Figure 1. Chat queue link
    Chat queue link