Contents Now Platform Capabilities Previous Topic Next Topic Assign service desk staff to a chat queue ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share Assign service desk staff to a chat queue Chat queue agents are Service Desk staff that are members of a chat queue's assignment group. About this task To assign agents to a chat queue: Procedure Navigate to User Administration > Groups. Select an existing assignment group or click New. Enter or modify the group details (see Create a Group ). Right-click the header and select Save. In the Group members related list, click Edit. Using the slushbucket, add support staff to the group. Navigate to Social IT > Chat Administration > Queues. Select the chat queue for which the group provides support. In the Assignment Group field, select the group. Figure 1. Chat queue group On this page Send Feedback Previous Topic Next Topic
Assign service desk staff to a chat queue Chat queue agents are Service Desk staff that are members of a chat queue's assignment group. About this task To assign agents to a chat queue: Procedure Navigate to User Administration > Groups. Select an existing assignment group or click New. Enter or modify the group details (see Create a Group ). Right-click the header and select Save. In the Group members related list, click Edit. Using the slushbucket, add support staff to the group. Navigate to Social IT > Chat Administration > Queues. Select the chat queue for which the group provides support. In the Assignment Group field, select the group. Figure 1. Chat queue group
Assign service desk staff to a chat queue Chat queue agents are Service Desk staff that are members of a chat queue's assignment group. About this task To assign agents to a chat queue: Procedure Navigate to User Administration > Groups. Select an existing assignment group or click New. Enter or modify the group details (see Create a Group ). Right-click the header and select Save. In the Group members related list, click Edit. Using the slushbucket, add support staff to the group. Navigate to Social IT > Chat Administration > Queues. Select the chat queue for which the group provides support. In the Assignment Group field, select the group. Figure 1. Chat queue group
