Assign service desk staff to a chat queue Chat queue agents are Service Desk staff that are members of a chat queue's assignment group. About this task To assign agents to a chat queue: Procedure Navigate to User Administration > Groups. Select an existing assignment group or click New. Enter or modify the group details (see Create a Group ). Right-click the header and select Save. In the Group members related list, click Edit. Using the slushbucket, add support staff to the group. Navigate to Social IT > Chat Administration > Queues. Select the chat queue for which the group provides support. In the Assignment Group field, select the group. Figure 1. Chat queue group
Assign service desk staff to a chat queue Chat queue agents are Service Desk staff that are members of a chat queue's assignment group. About this task To assign agents to a chat queue: Procedure Navigate to User Administration > Groups. Select an existing assignment group or click New. Enter or modify the group details (see Create a Group ). Right-click the header and select Save. In the Group members related list, click Edit. Using the slushbucket, add support staff to the group. Navigate to Social IT > Chat Administration > Queues. Select the chat queue for which the group provides support. In the Assignment Group field, select the group. Figure 1. Chat queue group
