Legacy: Chat use

Legacy chat allows you to interact and collaborate through real-time instant messages with other users in an instance.

Use legacy chat to:
  • Initiate or participate in chat conversations with one or multiple users.
  • Initiate or participate in chat conversations that are attached to task records (such as an incident).
  • See when other users are available to chat.

To open the chat desktop, navigate to Social IT > Chat.

Note: Service desk staff may also provide live support to other users via help desk chat.
Figure 1. Chat desktop
Chat desktop