Legacy: Help desk chat

Communicate with service desk staff using instant messaging.

Note: The Connect Support feature provides an updated messaging platform similar to help desk chat. The help desk chat and Connect Support features should not be used concurrently. There is no migration path from help desk chat to Connect Support.
Users can communicate directly with service desk staff using instant messaging in a ServiceNow instance (requires the Chat plugin.)
  • Users access live support from the Employee Self-Service portal.
  • Service desk staff provide support from the chat desktop.