Timeline Visualizations

A timeline visualization is a representation of an organization's activities over time.

Typically, timeline visualizations are useful for quickly assessing the impact of future strategic and operational activities such as change requests and projects. Timeline visualizations come in two varieties: a two-dimensional (2D) view where activities are grouped by month, and a three-dimensional (3D) view where activities are grouped in lanes. Both views are interactive, and the 2D view can be printed.

Timeline administrators, users with the timeline_admin role, can set up visualizations to represent ITSM-related activities, such as incidents, problems, changes, and projects. Timeline administrators or users with the timeline_user role can personalize their timeline visualizations from the Settings pane in the visualization.

Activating timeline visualizations adds the predefined CIO Roadmap timeline visualization, which shows your organization's projects grouped by portfolios. Organizational leaders can use the CIO Roadmap to monitor and evaluate the status of current and upcoming projects.

Key terms for timeline visualizations

  • Lane: A logical grouping of items on the 3D timeline visualization. For example, one lane might show pending projects while another lane shows open projects.
  • Panel: A block that represents an item record in a 2D timeline visualization, or a block that represents one or more item records in a 3D timeline visualization.
  • Summary view: A pop-up window that appears when a user clicks a panel in either the 2D or 3D timeline visualization. The summary view contains additional information about the record. Timeline administrators configure the information that appears in the summary view.
  • Marker: A bar indicating the start of a month in a 3D timeline visualization.
  • Slider: A tool used to control the time period seen in a 3D visualization.
  • Slider track: An alternative view of the panels displayed in both the 2D and 3D timeline visualization.