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Content packs and in-form analytics for Service Desk Chat

Content packs and in-form analytics for Service Desk Chat

Content packs contain preconfigured best practice dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

Note: You can activate Performance Analytics content packs and in-form analytics on instances that have not licensed Performance Analytics Premium to evaluate the functionality. However, to start collecting data you must license Performance Analytics Premium.

Content packs

The Performance Analytics widgets on the dashboard visualize data over time. These visualizations allow you to analyze your business processes and identify areas of improvement. With content packs, you can get value from Performance Analytics for your application right away, with minimal setup.
Note: Content packs include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

To enable the content pack for Service Desk Chat, an admin can navigate to Performance Analytics > Guided Setup. Click Get Started then scroll to the section for Service Desk Chat. The guided setup takes you through the entire setup and configuration process.