Timeline pages

Timeline pages are created by an administrator and are user interactive.

They can be navigated and zoomed, and records can be updated from within the timeline by manipulating the spans.

Viewing Timelines

By default, only administrators have a module to access timeline records. ITIL users can only view timelines by selecting a context menu item from an incident record.
Figure 1. Timeline New

Administrator Role Users

Users with an administrator role can view timelines from the timeline page records.
  1. Navigate to System UI > Timeline Pages.
  2. Select a timeline record to view.
  3. Click View Timeline.

Other Users

ITIL users can view timelines associated with any task record where the metrics are set to display as timeline records (by default, only Incident records display timeline metrics). ITIL users can select the Metrics Timeline context menu UI action to view the Assigned to duration and the State duration metric timelines.
  1. Navigate to active task record, such as an incident.
  2. Right-click the banner, and select Metrics Timeline.
Figure 2. Metrics Timeline

To allow non-administrators to view other timelines, create a custom module.