Enable or disable Connect notifications globally

You can edit your Connect notification settings globally to enable or disable mobile, desktop, email, or audio notifications for all your Connect Chat and Connect Support conversations.

Before you begin

Role required: none

About this task

By default, Connect mobile, email, and audio notifications are enabled globally. You must enable desktop notifications.

An administrator can customize the sound used for audio notifications.

Note: You receive mobile notifications only if you have installed the ServiceNow mobile app.


  1. In the banner frame, click the gear icon (Gear icon) to open the system settings.
  2. In the system settings window, click the Notifications tab.
  3. Enable or disable Connect mobile, desktop, email, or audio notifications.

What to do next

Edit which notifications you receive for a specific conversation.

Connect notification browser support

The following browsers support Connect chat notifications.

Table 1. Connect chat browser support
Browser Enable notification steps
  1. From a Chrome window, click the Chrome menu in the upper right corner.
  2. Go to Settings > Show advanced settings... > Privacy > Content settings.
  3. In the Content settings window, from the notifications section, select your notification settings.
Mozilla Firefox (starting with version 44) Manage browser notification settings using the information icon next to the URL.
Safari (starting with OS X Mavericks)
  1. From a Safari window, open Preferences.
  2. Select the notifications tab.
  3. Select Allow or Deny to control which websites have access to notifications.
Microsoft Edge Notifications are enabled by default on Windows 10 PCs and tablets starting with EdgeHTML 14. For more information, see https://blogs.windows.com/msedgedev/2016/05/16/web-notifications-microsoft-edge/#pVkwubg7uvROayyI.97.
Note: Internet Explorer does not support Connect notifications out of box.