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Create a new notification type

Create a new notification type

You can add new Workday notification types to your instance.

Before you begin

Role required: admin

About this task

If you add notification types, they must match the Workday notifications exactly. Also, each notification type must be accompanied with a workflow capable of updatingServiceNow® records using the data retrieved from Workday.

Procedure

  1. Navigate to Employee Orchestration > Email Triggers and click New.
  2. In the new record, add the exact name of the Workday notification you want to have trigger the workflow in the Email Subject Line field.
    For example, you might enter Life Event - Change of Address.
  3. Save the record.
  4. Right-click the label in the Notification Type field.
  5. In the context menu that appears, select Configure Choices.
    Figure 1. Configuring the Notification Type choice list
    Configuring the Notification Type choice list
    The choice selection lists appear in read-only format.
  6. To edit the choice list, click the link in the notice in the header bar.
    Figure 2. Edit control for the selection list

    The selection form becomes editable.

  7. Enter a logical name for the new notification type in the Enter new item field.
    For example, you might enter Change of address.
  8. Click Add.
    Figure 3. Adding a new notification type

    The system adds the new choice to the Selected list.

  9. Click Save to save your new type.
  10. In the Email Trigger form, select the new type from the choices in the Notification Type field.
  11. Click Update.