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Employee Orchestration

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Employee Orchestration

Employee Orchestration retrieves new employee information from Workday during the onboarding process and updates the ServiceNow sys_user table automatically.

The ServiceNow instance receives a notification from Workday that a new employee has been added. Orchestration analyzes the notification and extracts the identification number of the new employee. Email triggers on the instance launch a workflow containing Workday activities that are configured to retrieve additional information about the new employee. The instance uses this information to create a new sys_user record for the employee or update an existing record.

This process requires configuration on Workday to send onboarding notifications to the ServiceNow instance. Orchestration identifies notifications from a preconfigured Workday source and extracts the ID number of the new employee from delimited text specified in system properties. Configured values on both Workday and the ServiceNow instance must match for the exchange of information to occur.