Employee Orchestration Employee Orchestration retrieves new employee information from Workday during the onboarding process and updates the ServiceNow sys_user table automatically. The ServiceNow instance receives a notification from Workday that a new employee has been added. Orchestration analyzes the notification and extracts the identification number of the new employee. Email triggers on the instance launch a workflow containing Workday activities that are configured to retrieve additional information about the new employee. The instance uses this information to create a new sys_user record for the employee or update an existing record. This process requires configuration on Workday to send onboarding notifications to the ServiceNow instance. Orchestration identifies notifications from a preconfigured Workday source and extracts the ID number of the new employee from delimited text specified in system properties. Configured values on both Workday and the ServiceNow instance must match for the exchange of information to occur. Activate Employee OrchestrationEmployee Orchestration requires the Orchestration - Workday plugin (com.snc.orchestration.workday), which is available by request with a subscription to Orchestration.Create the Workday credentialThe Workday credential allows Orchestration activities to retrieve employee information from Workday.Configure Workday notificationsYou must configure Workday to send notifications to the ServiceNow instance when a new employee is hired, using values that allow the instance to extract the employee identification number.Employee Orchestration propertiesThe Employee Orchestration properties allow a ServiceNow® instance to receive notifications from Workday and to parse the notification for new employee identification numbers.Create a Workday email triggerAn email trigger runs an Employee Orchestration workflow when a specific value appears in a Workday notification subject line.Workday notifications logOrchestration keeps a log record of all inbound emails from Workday regarding employee onboarding activities.Employee Orchestration workflowEmployee Orchestration provides a default workflow that retrieves employee information from Workday, and then uses that information to update a ServiceNow sys_user record and create an Active Directory account.