Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Configure MID Server connection prerequisites

Configure MID Server connection prerequisites

You must perform several prerequisite tasks to allow the MID Server to connect to the instance.

Before you begin

Role required: admin

Procedure

  1. Configure the network to allow MID Server network connectivity to the ServiceNow instance over TCP port 443.
  2. Configure basic authentication for SOAP communications with the ServiceNow instance.
  3. Navigate to System Web Services > Scripted Web Services > Scripted SOAP Services.
  4. Confirm that the following web services are active:
    • GetMIDInfo
    • InstanceInfo
    • MIDAssignedPackages
    • MIDFieldForFileProvider
    • MIDFileSyncSnapshot
    • MIDServerCheck
    • MIDServerFileProvider
  5. Navigate to sys_public.list and verify that the InstanceInfo public page is active to allow the MID Server to validate its version.
  6. Make sure that the MID Server computer can access install.service-now.com.

This site is scheduled for a small content update on Monday, November 19th, between the hours of 3:30pm and 5:00pm Pacific Time (Nov 19 23:30 – Nov 20 1:00 UTC). Acces to this site may be slightly delayed during that time.