Pin a knowledge article

You can pin an article to appear at the top of knowledge search results and in the Featured content section of the knowledge homepage.

About this task

Pinning associates an article to specific keywords. Searching for a keyword causes articles with that keyword to appear at the top of search results. You can pin articles that need to be distributed broadly, such as a maintenance notice or new HR policy.

Procedure

  1. Navigate to Knowledge > Knowledge Bases.
  2. Select a knowledge base you manage.
  3. In the Featured content related list, click New.
  4. Select a Knowledge article
  5. Click the lock icon to expand the Keywords field.
  6. Select or create knowledge keywords using the reference lookup icon.
    Note: Only articles with the keyword homepage are shown in the Featured Content section of the knowledge homepage.
  7. After adding all keywords, click Submit.