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Assign a knowledge base manager

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Assign a knowledge base manager

You can assign users as managers of a knowledge base.

Before you begin

Role required: knowledge_admin, or admin


  1. Navigate to Knowledge > Knowledge Bases.
  2. Select a knowledge base you manage.
  3. In the Managers field, click the unlock icon.
  4. Add one or more users.
  5. Click Update.
    After you save the knowledge base record, users selected as managers automatically receive the knowledge_manager role if they do not have it already.

What to do next

You can remove a knowledge base manager by removing that user from the Managers field. If the user is not a manager of any other knowledge base, the knowledge_manager role is removed from that user.