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Filter the list of CI relationships

Filter the list of CI relationships

In the legacy relationship editor, the checkboxes along the right hand edge of the select box provide a quick way to filter down the list of available relationships.

About this task

By default, the system displays a list of all suggested relationships for the type of CI you selected. For example, if you selected a Database instance, a relationship of "Runs on" makes sense, but a relationship of "Provides HVAC for" does not. The default filter is stored in the user preferences ci_manage_relationships_filter_hint.cmdb_cici_manage_relationships_filter_hint.sys_user, and ci_manage_relationships_filter_hint.sys_user_group.

  • Hide CI relationship -- Hides any relationships between this CI and another CI (e.g. "Receives data from").

  • Hide user relationships -- Hides any relationships between this CI and a user (e.g. "Logs reviewed by").

  • Hide group relationships -- Hides any relationships between this CI and a group (e.g. "Backups done by").

  • Show all relationships -- If you have the appropriate role (out of the box this is itil_admin) you will have an additional checkbox labeled "Show all relationships." If you click that checkbox, the system will let you choose any relationship defined in the system, regardless of where it is on the "suggested" list for this type of CI.

Products > ServiceNow Platform > Configuration Service Management; Versions > Istanbul